What We Get Asked The Most

Arrellio currently integrates with Crystal PM, Eyefinity, OfficeMate, and RevolutionEHR. If you don't see your practice management system listed, reach out, as we’re always evaluating new integration partners. Please note that we’re unable to service your practice if you're on paper charts or don’t have an integrated practice management system.

Both! Whether you're a single-location independent practice, multi-location group, franchise system, or private equity aggregator, Arrellio was intentionally built to scale with you.

Yes. Arrellio is an independently owned, venture-backed company. We have no affiliations with any manufacturers, distributors, or insurance companies.

Arrellio was founded in 2022 by Jared Noble.

Our headquarters is in East Austin, TX, but we have an office in Chandigarh, India as well!

A lot of hard work! That said, we have a ton of fun amidst the chaos. Check out our LinkedIn to see what we've been up to lately.

If you have previous optical or office experience and think you’d be a fit for the Arrellio team, contact us here. Please note that our office is located in East Austin, TX, and we are not hiring for remote positions.

Yes! And we're always open to exploring new partnerships that make life easier for practices. Reach out and mention "partnerships"; we'll route you to the right person.

On the manufacturer side, we integrate directly with Johnson & Johnson and CooperVision. On the distributor side, we integrate with ABB, OOGP, FAIT, and E-DR.

We focus on delivering a product that’s fully integrated, bi-directionally, to your practice management system to limit the annoyance of double data entry. This, paired with our independence from manufacturers, allows us to optimize solely for you, the practice!

No, we do not take a performance fee from your contact lens sales. We monetize our software based on recurring subscription fees alone!

No, we hate the idea of adding friction to the patient purchasing experiences through a login, mobile application, or patient account. Patients receive personalized purchase links, branded to YOUR practice entirely, from our system.

We can verify the large, national vision insurances and select smaller, regional carriers.

Yes! We have the ability to pull medical insurance benefits in addition to vision.

Our real time searches take an average of ~3 seconds across the vision payers.

We verify benefits once the appointment has been booked, fourteen (14) days prior to the appointment, and one (1) day prior to the appointment.

In the rare case we can't locate a patient's benefits, your team verifies that patient manually - the same process you use today, just for far fewer patients.

Yes. We can port your existing phone and fax numbers over.

Yes, every patient touchpoint comes from one unified number. This means patients recognize your office number and your team sees the full conversation history in one place instead of piecing it together across separate platforms.

Yes. Our online scheduling tool reads live from your practice management system and writes new appointments back automatically with no manual data entry or approvals required.

Yes. Patient-completed intake form data writes directly into your practice management system, eliminating the need for manual data entry at the front desk.

That depends on what you need! Our Contact Lens Automation product is $249/month per office, Insurance Verification is $399, and Patient Engagement is $599. Choose products à la carte, or bundle all three to save 35%. Check out our Pricing page for more details. Note: Select optometry groups are eligible for additional discounts - check with your group administrators to see if you qualify.

You can purchase products individually! We highly recommend bundling all three to maximize both savings and impact.

We don't offer free trials, but our plans are month-to-month with no long-term commitment. It's our job to earn your trust each month - we're not in the business of locking customers into plans they're unhappy with. If it's not working for you, cancel anytime, no strings attached. Happy with us? Lock in extra savings with an annual contract or upfront payment.

Still on the fence? We're happy to connect you with existing customers who use the same EHR and have a similar practice size, so you can get an unbiased take.

Yes! Mention any group affiliations during your demo, or check your group's vendor directory to see what additional savings you qualify for.

Yes, and it varies based on which products you're subscribed to. Schedule a demo and we'll provide an exact quote.

You think we’d do that to you and your staff?! No way. Every user gets a single login with access to the full, unified Arrellio platform (no separate login per product). Admins can set role-based permissions and we make managing users easy.

It's easy! Just let us know you'd like to upgrade, and we'll set everything up on our end - your billing and subscription will update automatically.

We’re HIPAA, SOC 2 Type II, and ISO 27001 accredited! You can visit our Security page for full details about our data security and compliance controls. Your patients trust you with their most sensitive information - we believe you deserve a software partner that treats that responsibility as seriously as you do.

HIPAA (Health Insurance Portability and Accountability Act) sets federal rules for protecting patient health information. For a software platform, compliance means putting administrative, physical, and technical safeguards in place to keep patient data secure across storage, handling, and transmission.

Yes. As a platform that handles Protected Health Information (PHI) on behalf of your practice, we are a Business Associate under HIPAA. We sign BAAs with every customer.

All patient data transmitted through the Arrellio platform is encrypted in transit and at rest.

SOC 2 Type II is an independent audit that verifies not only if a company's security and operational controls are designed correctly, but if they are actually working and maintained over an extended period of time. It's a significantly higher bar than SOC 2 Type I, which only verifies controls exist at a single point in time.

SOC 2 Type II audits cover a defined period (typically 12 months) and are renewed annually. Arrellio maintains continuous compliance and undergoes regular re-audits to ensure our certification stays current.

ISO 27001 is the international standard for Information Security Management Systems (ISMS). It requires organizations to systematically identify security risks and implement controls to manage them - and to continuously improve those controls over time. It's one of the most rigorous and globally recognized certifications a software company can hold.

Yes. As of the publication of this page, Arrellio is the only optometry software platform holding an ISO 27001 certification.

ISO 27001 certification includes annual surveillance audits and a full recertification audit every three years. Arrellio maintains continuous compliance between audits through its internal Information Security Management System.

Like our transparency with data security, we publish our real-time support statistics on the Support page of our website. Our live support chat is staffed by real humans: past opticians, technicians, and managers…not customer service agents or AI bots who've never worked in a practice before!

Every chat is answered by not only a participant of the human species, but more importantly, someone with experience who has worked inside of a practice before!

Onboarding varies based on the products you subscribe to, but most folks are up and running within two weeks of signing up. The bottleneck is typically either how fast you can complete your onboarding form or how fast you can schedule training with your staff!

Of course! We pride ourselves on being available whenever and wherever you need us.

Most practices use our user guides and training videos to onboard new staff members but we’re more than happy to support you with retrainings!

All support runs through our in-app chat - which is exactly why we can publish the live response times you see on our Support page. When a screen-share beats typing, we'll hop on a Zoom or pick it up over email.