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Support Stats

Our Live Support Statistics

We know what it's like to have a patient in front of you and need an answer fast, only to have to wait 5-7 business days for a reply from a software vendor... That will never be us. Our team of former technicians, opticians, and office managers have been in your shoes - that's why we're dedicated to delivering exceptional customer service 24/7. Need proof? We make our live customer success metrics publicly available below:

Reply Time i

Reply Time

The median time it takes for us to reply to a customer's chat.

Chat Inquiries i

Chat Inquiries

The number of new chat inquiries from customers looking for support.

Chat Replies i

Chat Replies

The number of replies we sent to customers during chat inquiries.

Customer Reviews

What Your Peers Are Saying About Arrellio

We have the pleasure of working with >1,000 optometry practices across the country, and your peers can explain what makes us different better than we ever could. See what they're saying below:

Dr. Torrey Carlson

Dr. Torrey Carlson

OD and Owner, Carlson Eyecare Centers

Star
Compulink RevolutionEHR User

“We’re up 26% in contact lens sales over last year. If you don’t have Arrellio, you need it for your practice.”

Dr. Laurie Sorrenson

Dr. Laurie Sorrenson

OD and Owner, Lakeline Vision

Star
Compulink Crystal PM User

“Our contact lens sales per patient went up by $70, errors dropped, billing became automated, follow-up ordering is on autopilot and the whole process runs faster.”

Dr. Ryan Corte

Dr. Ryan Corte

OD and Owner, Reflect Vision Care

Star
Compulink RevolutionEHR User

“In less than a year of using Arrellio, the practice has generated over $130,000 in gross walkout revenue from contact lens exams.”

Dr. Thanh Mai

Dr. Thanh Mai

OD and Owner, Insight Vision Center

Star
Compulink Crystal PM User

“Arrellio solves a problem nearly every optometry faces...and I’m extremely impressed with how well they TRULY integrate with EHRs, something many of today’s tools fall short on.”

Dr. Shane Foster

Dr. Shane Foster

OD and Owner, Athens Eye Care

Star
Compulink RevolutionEHR User

“If you’re a Revolution user, you’ve got to look into Arrellio. It’s truly an easy button. Almost anyone in the office can use it, which has been huge for simplifying training.”

Mike Kogelis

Mike Kogelis

Owner, Big City Optical

Star
Compulink Eyefinity User

“We’re up over 30% with contact lens sales for the year and Arrellio has far outpaced what we were experiencing with other vendors.”

Dr. Mary Kate Walters

Dr. Mary Kate Walters

OD and CEO, VIEW Optometry

Star
Compulink RevolutionEHR User

“Our contact lens business is automated and our patients are buying from us in record numbers. Arrellio is a must have for any private practice.”

Dr. Jerry Neidigh

Dr. Jerry Neidigh

OD and Owner, Grove Eye Care

Star
Compulink RevolutionEHR User

“Arrellio has generated $100,000+ worth of online contact lens sales in 4 months at our 2 practices.”

Dr. Samantha Rao

Dr. Samantha Rao

OD and Owner, Bright Eyes LLC

Star
Compulink RevolutionEHR User

“We love Arrellio. We've used it since August 2025 and have been really impressed. It syncs flawlessly with Revolution and reduces staff time dramatically.”

Dr. Dimple Sawhney

Dr. Dimple Sawhney

OD and Owner, Envision Eye Center

Star
Compulink Crystal PM User

“Every step of the ordering process, from our side as well as the patient side, has just become so much more efficient. It's literally just one click.”

Dr. Jason Aronson

Dr. Jason Aronson

OD and Owner, Greenlake Eyecare

Star
Compulink RevolutionEHR User

“Jared and the team are super easy to work with and amazingly fast to respond. So much easier to use than other vendors. No brainer for me!”

Sachin Patel

Sachin Patel

Owner, Patel Vision Group

Star
Compulink Crystal PM User

“Arrellio is the best thing that ever happened to every OD practice selling contact lenses.”

Dr. Gretchen Brewer

Dr. Gretchen Brewer

OD and Owner, Brewer Eye Associates

Star
Compulink RevolutionEHR User

“Jared and the Arrellio team understand our industry deeply which leads to a unique, staff-first approach to building software.”

Dr. Kyle Sexton

Dr. Kyle Sexton

OD and Owner, Sexton Vision Group

Star
Compulink RevolutionEHR User

“Our team eagerly awaits the Arrellio team’s next product release so we can streamline even more of our business.

Sarah Jones

Sarah Jones

VP of Operations, Carlson Eyecare Centers

Star
Compulink RevolutionEHR User

“I feel less stressed training new hires because Arrellio makes contact lenses so much easier. Our staff has more time to handle patient care face-to-face.”

Dr. Amanda Heyward

Dr. Amanda Heyward

OD and Owner, Greenlake Eyecare

Star
Compulink RevolutionEHR User

“Our office loves Arrellio. It has made a huge impact on our volume of contact lens orders. Hands down one of the best things we’ve implemented.”

Jessica Johnsrud

Jessica Johnsrud

Practice Manager, Grove Eye Care

Star
RevolutionEHR User RevolutionEHR User

“10/10 We LOVE Arrellio. They are phenomenal to work with and are super responsive whenever we have questions. It has been a game changer for our practice.

Dr. Crystal Eylar

Dr. Crystal Eylar

Owner, Midlothian Eye Care

Star
Crystal PM User Crystal PM User

“We love Arrellio. If your EHR integrates, there is no double data entry which is huge. We have used other vendors in the past, but Arrellio is a game-changer.

Dr. Blake Schermer

Dr. Blake Schermer

Owner, Germantown Vision Care Center

Star
RevolutionEHR User RevolutionEHR User

“Our favorite feature is being able to quickly breakdown prices for 3/6/12 month contact lens supplies with benefits and rebates applied and show the cost comparison.”

Dr. Tommy Lucas

Dr. Tommy Lucas

OD and President, VIEW Optometry

Star
Compulink RevolutionEHR User

“Arrellio has almost eliminated the loss of contact lens sales in our offices, after years of watching prescriptions walk out the door.”

Montana Jones

Montana Jones

Store Manager, West Point Optical Group

Star
RevolutionEHR User RevolutionEHR User

“Arrellio makes it easy to see and track where all of my contact lens orders are from one platform.”

Dr. Harin Rajeev

Dr. Harin Rajeev

Owner, Eye Care Associates of Princeton

Star
RevolutionEHR User RevolutionEHR User

“Arrellio has been great! It’s a no-brainer, seriously.

Zoë Duncan

Zoë Duncan

Practice Manager, Karns Vision Center

Star
RevolutionEHR User RevolutionEHR User

“I cannot recommend Arrellio enough! Best customer service and integrates so well!”

FAQs

What We Get Asked The Most

You have questions, we have answers! Don't see your question listed below, or want more details? Reach out and a real human who's worked in a practice will get back to you.

Every chat is answered by not only a participant of the human species, but more importantly, someone with experience who has worked inside of a practice before!

Of course! We pride ourselves on being available whenever and wherever you need us.

Most practices use our user guides and training videos to onboard new staff members but we're more than happy to support you with retrainings!

All support runs through our in-app chat - which is exactly why we can publish the live response times you see on this page. When a screen-share beats typing, we'll hop on a Zoom or pick it up over email.

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