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Too Many Systems Are Texting and Emailing Your Patients
The average practice juggles >3 separate systems messaging patients - texts, emails, reminders - until patients feel spammed and start opting out. Furthermore, the lack of integration across these systems leads to double data entry for both the staff and patient.
“Why is half a patient’s visit just filling out their intake form?”
“Why are we texting patients from 5+ phone numbers?”
“Why do we have so many missed calls?”
“Why is our schedule either slammed or dead?”
“Why is our no-show rate so high?”
“Why is it so hard to grow our Google Reviews?”
“Why do patients ghost us after their first visit?”
“Why is half a patient’s visit just filling out their intake form?”
“Why are we texting patients from 5+ phone numbers?”
“Why do we have so many missed calls?”
“Why is our schedule either slammed or dead?”
“Why is our no-show rate so high?”
“Why is it so hard to grow our Google Reviews?”
“Why do patients ghost us after their first visit?”
“Why is half a patient’s visit just filling out their intake form?”
How We Solve It
We consolidate every phone call, text, email, and fax into a single system - and layer in scheduling, intake, email marketing, and reputation management, all integrated with your practice management system. Every communication comes from one recognizable number your patients will actually answer. Every interaction is logged in one place your whole team can see.
Phone System
Know who’s calling and never miss a beat
Do you know which patient is calling before you answer? Do you miss calls and wait until staff’s available to reach out to the patient? Our system will display all pertinent patient context on screen prior to answering and reach out to all missed calls immediately to ensure no patient is left unattended!
- Physical and virtual phone options available
- Keep your existing phone number through porting
- Text all missed calls immediately
"100% recommend. We increased our contact lens revenue by 26% YoY with Arrellio."
Online Scheduling
Make it easy for patients to book with you
When’s the last time you called to schedule an appointment? Did you do this out of forced behavior because there wasn’t a simple online booking mechanism? Our scheduling tool lets patients book directly from your website and every booking writes back into your schedule.
- Branded scheduler embedded directly onto your practice’s website
- Algorithmic appointment type selection to avoid patient misbookings
- Real time availability checks and writebacks to practice management
"100% recommend. We increased our contact lens revenue by 26% YoY with Arrellio."
Intake Forms
Custom intake forms that optimize throughput
Does your practice have intake paperwork that writes back to your practice management system? Is that system connected to your confirmation reminder system? Every patient that shows up without their paperwork done is a potential bottleneck in your schedule; we’ll automate paperwork and sync it to save your staff from having to transpose illegible handwriting!
- Customized forms for intake paperwork
- Integrated writebacks to remove double data entry
- Kiosk formats to optimize incomplete paperwork and walk-ins
"100% recommend. We increased our contact lens revenue by 26% YoY with Arrellio."
Two-Way Texting
Meet your patients where they are
Do you let patients communicate with you in the medium that’s easiest for them? Most exceptional patient care can be distilled into a simple statement: make it easy for them. Our platform allows you to two-way text and email with patients, and because we handle all of your automated messaging too, you have the full picture and context to every patient interaction.
- Text and email patients directly within our platform
- Keep your existing text number through porting
- Unify all conversation context in a single view
"100% recommend. We increased our contact lens revenue by 26% YoY with Arrellio."
Email Marketing
Email marketing tools built for optometry
Do you send marketing campaigns to keep your patients informed about the practice? Do you pay for a separate subscription to do this outside of your normal patient engagement software? You can use our drag and drop editor to build branded campaigns or start from one of our ready-made templates! Our direct integration allows for customized patient data segmentation to increase efficiencies.
- Drag and drop editor for custom campaigns
- Ready-made optometry email templates out of the box
- Patient segment mining from practice management data
"100% recommend. We increased our contact lens revenue by 26% YoY with Arrellio."
Reputation Management
Happy patients are your best marketers
How often do you check reviews prior to booking appointments or eating at restaurants? Your patients are no different! Recent data suggests 84% of patients check third party reviews prior to choosing a healthcare provider, and yet, most practices do nothing to actively grow their positive review count! After every appointment, we collect reviews for you with the goal of amplifying positive experiences while isolating negative ones!
- Grow your google reviews on autopilot
- Flag negative experiences before they go public
- Increase search rankings and stand out amongst competition
"100% recommend. We increased our contact lens revenue by 26% YoY with Arrellio."
What Your Peers Are Saying About Arrellio
We have the pleasure of working with >1,000 optometry practices across the country, and your peers can explain what makes us different better than we ever could. See what they're saying below:
Dr. Torrey Carlson
OD and Owner, Carlson Eyecare Centers
RevolutionEHR User “We’re up 26% in contact lens sales over last year. If you don’t have Arrellio, you need it for your practice.”
Dr. Laurie Sorrenson
OD and Owner, Lakeline Vision
Crystal PM User “Our contact lens sales per patient went up by $70, errors dropped, billing became automated, follow-up ordering is on autopilot and the whole process runs faster.”
Dr. Ryan Corte
OD and Owner, Reflect Vision Care
RevolutionEHR User “In less than a year of using Arrellio, the practice has generated over $130,000 in gross walkout revenue from contact lens exams.”
Dr. Thanh Mai
OD and Owner, Insight Vision Center
Crystal PM User “Arrellio solves a problem nearly every optometry faces...and I’m extremely impressed with how well they TRULY integrate with EHRs, something many of today’s tools fall short on.”
Dr. Shane Foster
OD and Owner, Athens Eye Care
RevolutionEHR User “If you’re a Revolution user, you’ve got to look into Arrellio. It’s truly an easy button. Almost anyone in the office can use it, which has been huge for simplifying training.”
Mike Kogelis
Owner, Big City Optical
Eyefinity User “We’re up over 30% with contact lens sales for the year and Arrellio has far outpaced what we were experiencing with other vendors.”
Dr. Mary Kate Walters
OD and CEO, VIEW Optometry
RevolutionEHR User “Our contact lens business is automated and our patients are buying from us in record numbers. Arrellio is a must have for any private practice.”
Dr. Jerry Neidigh
OD and Owner, Grove Eye Care
RevolutionEHR User “Arrellio has generated $100,000+ worth of online contact lens sales in 4 months at our 2 practices.”
Dr. Samantha Rao
OD and Owner, Bright Eyes LLC
RevolutionEHR User “We love Arrellio. We've used it since August 2025 and have been really impressed. It syncs flawlessly with Revolution and reduces staff time dramatically.”
Dr. Dimple Sawhney
OD and Owner, Envision Eye Center
Crystal PM User “Every step of the ordering process, from our side as well as the patient side, has just become so much more efficient. It's literally just one click.”
Dr. Jason Aronson
OD and Owner, Greenlake Eyecare
RevolutionEHR User “Jared and the team are super easy to work with and amazingly fast to respond. So much easier to use than other vendors. No brainer for me!”
Sachin Patel
Owner, Patel Vision Group
Crystal PM User “Arrellio is the best thing that ever happened to every OD practice selling contact lenses.”
Dr. Gretchen Brewer
OD and Owner, Brewer Eye Associates
RevolutionEHR User “Jared and the Arrellio team understand our industry deeply which leads to a unique, staff-first approach to building software.”
Dr. Kyle Sexton
OD and Owner, Sexton Vision Group
RevolutionEHR User “Our team eagerly awaits the Arrellio team’s next product release so we can streamline even more of our business.”
Sarah Jones
VP of Operations, Carlson Eyecare Centers
RevolutionEHR User “I feel less stressed training new hires because Arrellio makes contact lenses so much easier. Our staff has more time to handle patient care face-to-face.”
Dr. Amanda Heyward
OD and Owner, Greenlake Eyecare
RevolutionEHR User “Our office loves Arrellio. It has made a huge impact on our volume of contact lens orders. Hands down one of the best things we’ve implemented.”
Jessica Johnsrud
Practice Manager, Grove Eye Care
RevolutionEHR User “10/10 We LOVE Arrellio. They are phenomenal to work with and are super responsive whenever we have questions. It has been a game changer for our practice.”
Dr. Crystal Eylar
Owner, Midlothian Eye Care
Crystal PM User “We love Arrellio. If your EHR integrates, there is no double data entry which is huge. We have used other vendors in the past, but Arrellio is a game-changer.”
Dr. Blake Schermer
Owner, Germantown Vision Care Center
RevolutionEHR User “Our favorite feature is being able to quickly breakdown prices for 3/6/12 month contact lens supplies with benefits and rebates applied and show the cost comparison.”
Dr. Tommy Lucas
OD and President, VIEW Optometry
RevolutionEHR User “Arrellio has almost eliminated the loss of contact lens sales in our offices, after years of watching prescriptions walk out the door.”
Montana Jones
Store Manager, West Point Optical Group
RevolutionEHR User “Arrellio makes it easy to see and track where all of my contact lens orders are from one platform.”
Dr. Harin Rajeev
Owner, Eye Care Associates of Princeton
RevolutionEHR User “Arrellio has been great! It’s a no-brainer, seriously.”
Zoë Duncan
Practice Manager, Karns Vision Center
RevolutionEHR User “I cannot recommend Arrellio enough! Best customer service and integrates so well!”
What We Get Asked The Most
You have questions, we have answers! Don't see your question listed below, or want more details? Reach out and a real human who's worked in a practice (not AI) will get back to you.