Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you use our Services, which may include your name, email address, mailing address, phone number, payment information, credit card information, and geolocation data. We also collect information about your use of our Services, including device type, browser type, IP address, and other usage statistics and activity on the Services. We may collect this information directly from you, through your use of the Services. By providing the foregoing information to us, you explicitly consent to the collection, use and sharing of such information in accordance with this Privacy Policy. You have control over the information you choose to share and the Services you use. While you may choose not to provide certain information to us, some information may be necessary to access certain features or functionality of the Services.

We may periodically obtain information about you from customers, affiliated entities, partners and other independent third-party sources and will add it to our database of information, including any information that you provide to third parties that are associated with or whose products or services are integrated with the Services.

2. Cookies

A cookie is a small data file that is sent to your device when you first visit a website. Cookies usually include an identification number that is unique to the device you are using. Such identifier can help us better understand our users and how they are using the Services. Cookies also enable recognition of a user when they re-visit the Site, keeping their settings and preferences and ability to offer customized features. The Services may implement the following types of cookies: (i) cookies implemented by us for the purposes described above; and (ii) third party cookies which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access or online advertisers on our Services. Ads appearing on or through the Services may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. Among other things, this information allows ad networks to deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by us alone and does not cover the use of cookies by any advertisers. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Services may not operate properly, and your online experience may be limited. We may from time-to-time contract with third parties for the purpose of analyzing user’s data, optimizing the Services and communications, etc. To do this, we may use web beacons, pixels etc. provided by such third parties. The information collected will also allow us to learn how to improve the Services for the benefit of our users.

3. How We Use and Share Your Information

We do not sell your personal information to third parties for monetary gain or share your personal information with third parties for their direct marketing purposes. We may, however, share your personal information or Services usage data with other third-party service providers who assist us with carrying out our business functions, such as email, text, and marketing services, product distributors and manufacturers, billing providers, cloud and data storage, technical and data security support, shipping services, other SaaS services, and research and development, to improve our products and services, and to comply with legal obligations. Such third-party service providers may only access and collect your personal information to assist us in carrying out our business functions and may only use personal information consistent with this Privacy Policy and other appropriate confidentiality and security measures. They are not permitted to share or use the information for any other purpose. By using the Services, you authorize us to obtain information via the App and Site and access and collect information from those systems, for the purpose of improving the Services. We are in no way responsible for the protection of data and information stored with third-party databases or websites.

We may aggregate, de-identify, and anonymize the information we collect so that such information cannot, on its own, personally identify the subject of such information. Our use and sharing of such aggregated and anonymized information is not subject to any of the restrictions set forth in this Privacy Policy, and we may share it with others for any purpose.

We collect, use, and share your information as described in this Privacy Policy as is necessary to communicate with you and/or to provide the Services. Personal information and non-personal information may be used for the following reasons:

• to register and set up your account;
• to provide our Services;
• to optimize the Services;
• to communicate with you to discuss your experience with the Services, your current and future needs, and respond to your questions;
• to support or troubleshoot our Services;
• to make announcements to you about new features, services, products, functionality, terms or other aspects of the Services;
• to identify and authenticate your access to the Services and the features thereof;
• to investigate violations and enforce our policies, and as required by law, regulation or other governmental authority, or to comply with subpoenas or other legal processes or governmental requests;
• to transfer or share aggregated, anonymized information to or with third parties

If you are a registered user of the Services, we may periodically contact you via email or contact you via your phone number, including by SMS, telephone call or push notifications in order to provide you the Service. You hereby consent and authorize us to contact you in accordance with the above.

We may share your information with any subsidiaries, joint ventures, or other companies under our common control (collectively, “Affiliated Entities”). We may share Information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, our Affiliated Companies or acquiring company will assume the rights and obligations as described in this Privacy Policy.

We may use, publish, share, distribute, or disclose personal information that has been aggregated with information from other users and otherwise anonymized and de-identified in a manner that does not allow third parties, including our partners, customers, and vendors, to de-identify the data or identify it as originating from you. Such information may help us identify and analyze training, demographic, and psychographic trends and information and report to third parties how many people saw, visited, or clicked on certain content, areas of the Services, or other materials. We may also use such data for research purposes and optimizing the Services’ functionality.

4. Security of Your Information

Personal information collected by us may be stored and processed in your region, in the United States, and in any other country where we or our affiliates, subsidiaries, or service providers operate facilities, including India (collectively, the “Applicable Locations”). These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective). However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

We take appropriate steps to protect your information from unauthorized access, disclosure, or destruction. We use industry-standard security measures, such as encryption and firewalls, to safeguard your information. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Services, and we make no warranty, express, implied or otherwise, that we will prevent such access. We comply with applicable data protection laws, including applicable security breach notification requirements.

5. Children's Personal Information

No information should be submitted to or posted to any of the Services by users under 18 years of age without the consent of their parent or legal guardian. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children to never provide sensitive information on any of the Services without their permission.

We do not knowingly collect personal information from children under the age of 13 (or the lowest age permitted by applicable law). If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the information provided below. We will take steps to delete the information as soon as possible.

6. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes to this policy by posting a notice on our website or by other means.

7. California Privacy Rights

If you are a California resident, you have certain privacy rights under the CCPA. These rights include:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you.
• Right to Delete: You have the right to request that we delete your personal information.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information.
• Right to Non-Discrimination: You have the right not to be discriminated against for exercising your privacy rights.

To exercise your rights under the CCPA, please contact us using the information provided below. We may need to verify your identity before fulfilling your request.

8. Retention and Removal

We will retain your personal information for the duration required to provide the Services, and as necessary to comply with our legal obligations, resolve disputes and enforce our policies, in a manner consistent with our data retention policy discussed in this Privacy Policy, and for a commercially reasonable time thereafter for backup, archival, fraud prevention or detection or audit purposes or as permitted by applicable law. We will retain your personal information consistent with the original purpose of collection or as long as necessary to comply with our legal obligations; maintain accurate accounting, financial and other operational records; resolve disputes; and enforce our agreements. We will never retain your information for a period longer than permitted by law.

Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the amount, nature, and sensitivity of the personal information being processed; the requirements applicable to the situation; the potential risk of harm from unauthorized use or disclosure of the personal information; whether we can achieve the purposes of the processing through other means; applicable legal requirements; and the need to destroy outdated, unused information at the earliest reasonable time.

After expiration of the applicable retention periods, your personal information will be deleted. As discussed below, you may have the right to request we delete this information earlier. We will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

9. Marketing

We may use certain personal information, such as your email address and mobile phone number, ourselves or by using our third party subcontractors for the purpose of providing you with promotional material, which we believe may interest you and improve your experience with the Services. You hereby consent and authorize us to contact you in accordance with the above.

Out of respect to your right to privacy, at any time, you may request to unsubscribe and discontinue receiving marketing offers by contacting us at info@arrellio.com or by using the unsubscribe link provided within any such communication. If you unsubscribe, we will remove your email address and phone number from our marketing distribution list. Please note that even if you unsubscribe from our marketing mailing list, we may continue to send you Service-related updates and notifications.

10. Accessing and Updating Your Information

To the extent provided by the law of your jurisdiction, you may:

• Have the right to access certain personal information we maintain about you and request details about how we process it;
• Request certain information regarding our disclosure of personal information to third parties;
• Request that we update or correct inaccuracies regarding your personal information;
• Object to our use of your personal information;
• Ask us to block or delete your personal information from our database;
• Request to download the information you have shared on the Services; and
• Confirm whether we store your data in the Applicable Locations.

You may make these requests and any other inquiries about this Privacy Policy by contacting us in accordance with Section 11 below. Any such requests are subject to the protection of other individuals’ rights and applicable law. Additionally, to help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the requested information. To the extent permitted by applicable law, a charge may apply before we provide you with a copy of any of your personal information that we maintain.

11. Contact Us

If you have any questions or concerns about our privacy policy or your privacy rights, please contact us at: